I have really no idea of what exactly a PM in a BPO or KPO would be doing. Whatever I write here is pure speculation and some intelligent guess work. I think, a PM with a BPO would be a team manager who has margin, delivery as well as people responsibilities. The technical aspect would be quite less. The focus would be on processes. Thus, in a scale of 1 to 10 in the following parameters: Technical Knowledge, Process orientation, Team management, Cost management and Project management, the typical PM in a BPO would have the following ratings:
Technical Knowledge: 3
Process Orientation: 8
Team management: 8
Cost management: 8
Project management: 8
