The project managers with IT service providers are again a different lot. They mostly are home grown in the company, coming up the ranks of the programmers, team leads, project leads and then become the project manager. They typically lead the project teams and are responsible and accountable for the delivery of the project. Apart from this, they may or may not be responsible for the technical architecture (some companies are very strict on this that the project manager has to be technically competent) and for the requirements part. So we see a lot of overlap between a tech architect and a Business analyst role with that of a Pm for a smaller project. For larger projects, the roles may be distinctly different. My personal opinion is that for a project manager in an IT services company, technology is not as important as the process. Therefore, the must-have skill for a PM here would be very good process knowledge and drive for processes and getting things done in general.
Apart from the process and technical side of the delivery, the most of project managers with IT service providers have two other basic responsibilities:
a) People related
b) Delivery related
c) Margin related
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